Refund policy

Refund policy

No merchandise returns will be allowed without written authorization from Radius Mechanical. All merchandise returns must receive authorization before returning items. Authorization must be obtained within 10 days of the invoice date. Please e-mail Radiumech@gmail.com for instructions.

A 20% restocking charge will be assessed on all items returned due to incorrect ordering and refused shipments. Electronic components, belts, o-rings, seals, gaskets, sanitizer and lubricant are not returnable unless they are defective or shipped in error.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

If your return is accepted, you will be responsible for all shipping charges. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions at radiusmech@gmail.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Model and Serial Number
When ordering parts, be sure to check the model and serial number of the freezer that the parts are for. Due to various changes, all freezers of the same model do not have identical component parts. 

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. This refund will not include original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at radiusmech@gmail.com.